Q: How do your sizes translate to usual UK dress sizes?
A. Our #Goodtees come in several different types, which vary slightly in their sizing. Please refer to the guide below, but if in doubt also look for Facebook comments beneath the product description – as comments from other customers on sizing are often super useful! Also, please feel free to leave your own comments about sizing there, the more the merrier.
The ‘Boyfriend’: S = 8/10, M = 10/12, L = 12/14, XL = 14/16, XXL = 16/18, XXXL = 18/20 (men – we recommend you size one UP to usual, i.e. if you usually buy medium, go large)
The ‘Eco Soft’: S = 8/10, M = 10/12, L = 12/14, XL = 14/16, XXL = 16/18,
The ‘Scoop Neck’: XS = 8, S = 10, M = 12, L = 14, XL = 16
The ‘Supersoft’: (sizes are generous & arms are longer than other styles) XS = 8, S = 10, M = 12, L=14 XL = 16
Hoodies: (sizes are generous) XS = 8/10, S = 10/12, M = 14, L=16, XL = 18/20, XXL = 22
The ‘Oversized’: S = 10/12, M = 12/14, L = 14/16
The ‘Supersoft’: XS = 8, S = 10, M = 12, L = 14, XL = 16
The ‘Slub’: XS = 8, S = 10, M =12, L = 14, XL = 16
We advise you size one up, as these can come up a little small.
We advise you size one up, as these can come up a little small.
Q: What is your returns address?
A. Our returns address is:
Selfish Mother Returns Department
Q: How long do I have to return my item?
A: We offer a 28 day returns policy for unworn items returned in good condition.
Q: How do I get a refund?
A: Please send your item(s) to our returns address, filling in the bottom of the packaging sheet with your name and order number to tell us clearly that you would like a refund. You don’t have to get in touch with us first, just give us as much information as possible so that we can swiftly refund your item without needing to contact you and slow the process down.
Q: How can I get my item(s) exchanged?
A: Please send your item(s) to our returns address, filling in the bottom of the packaging sheet to tell us clearly which item and size you would like to have as an exchange. We will then swiftly exchange for any other item(s) (stock permitting). You don’t have to get in touch with us first, just give us as much information as possible so that we can swiftly exchange your item without needing to contact you and slow the process down.
Q: What postage method should I use?
A: If you choose to return to an item to us then you will need to pay for the return postage as we are a small business; we recommend using registered post to be sure it arrives with us! That is, unless you were sent an incorrect item or a faulty item (see below). However, we dispatch exchanges free of charge back to you.
Q: How long will it take to process my return?
A: Once your item has arrived at our warehouse, your exchange or refund will usually be processed within 48 hours. Please bear with us during Christmas and other busy periods, as it may take slightly longer.
Q: How long will it take for the money from my refund to be credited to me?
A: Your refund will usually be processed within 48 hours of receiving your return. The length of time it takes to credit your account depends on the refund method, so please refer to the your card issuer’s or PayPal’s terms for further information.
Q: What should I do if I was sent an incorrect item?
A: From time to time mistakes can happen, but we do our best to sort them out quickly. If you have been sent an incorrect item then please email our Customer Happiness Expert, including your order number: Help@SelfishMother.com
Q: What if my item is faulty?
A: If you have received a faulty item we’re really sorry! It doesn’t usually happen, promise… Please contact our Customer Happiness Expert, before sending it back to us, including your order number, and she will advise on how to proceed: Help@SelfishMother.com
Q: Who pays for the return postage for incorrect items and faulty items?
A: If you are returning incorrect items or faulty items, we will reimburse you for the postage cost. Please use 1st or 2nd class post (not signed for, special delivery or a courier) and always get proof of postage and a receipt.
Q: I am returning an item from outside the EU, how should I do this?
A: If you are returning item(s) from outside the EU please make sure that you include “Returns Department” in the address and declare the goods as returns to the postal company. Doing this will make sure that your return isn’t delayed at UK customs.
Q: When will my order be dispatched?
A: We pride ourselves on our super speedy delivery! If you place your order before 1pm on a weekday, then your order will be dispatched the same day. If your place your order after 1pm it will be dispatched the next working day (not including Saturdays). We dispatch orders Monday to Friday.
Q: Who do you use to deliver your orders?
A: Who we use to deliver depends on where it is being delivered to, and which option you pick:
- Our standard shipping option is sent via Royal Mail 2nd Class.
- Our next working day courier option is sent via DPD (this does not include Saturday).
- Our international standard shipping option is sent via Royal Mail Airmail.
- Our international signed for shipping option is sent via Royal Mail Signed For
Q: How long will delivery take?
A. Domestic delivery usually takes between 2 and 5 working days for the standard shipping option, and 1 working day for our next working day courier option. International delivery usually takes between 3 and 7 working days.
Order Amendments or Cancellations
Q: How can I cancel or amend my order?
A: If you wish to cancel or amend an order, please contact our Customer Happiness Expert, Emma, including your order number: Help@SelfishMother.com. Please do this as soon as possible so that we have the best chance of catching your order before it is shipped. We can’t guarantee that it will be possible to cancel/amend all orders in time, in which case, please see the returns FAQs.
Q: How can I contact you if I need assistance?
A: If your questions weren’t answered by our FAQs, please contact our Customer Happiness Experts via email, stating your order number (if you have already placed an order) and your name: Help@SelfishMother.com and they’ll aim to help you within 12 hours Mon-Friday. We do not offer customer service on the weekend because we’re a small business and this is time off to spend with our families, but we’ll get back to your question on Monday.